Move to a location that has a strong WiFi signal.Using the MyScripps website on a computer with a webcam: Confirm you are using Android OS 5.0 or higher, or iOS 6 or higher.Confirm you are using MyScripps mobile app version 9.2 or above.Make sure your audio isn’t unexpectedly connected to Bluetooth speakers or headphones that you aren’t using.Turn your camera off and then back on using the video button in your video session.Turn your microphone off and then back on using the microphone button in your video session.Move to a location that has a strong WiFi or cell signal.If you’re having trouble connecting, try the following ideas. Watch our Video Visit Tutorial or learn more about Video Visits. Always call 9-1-1 for life-threatening concerns. Based on the symptoms you report, it may suggest self-care, an E-Visit, a Video Visit, an in-person visit at a Scripps HealthExpress walk-in clinic, an in-person visit with your physician, a trip to urgent care, a trip to your nearest emergency room or 9-1-1. Scripps Symptom Checker is a free service available 24/7 to help you assess your symptoms.If needed, a prescription will be sent to your pharmacy. If an E-Visit can handle your medical issue, a Scripps nurse practitioner or physician assistant sends back a diagnosis and care plan. You can also attach photos to show things like eye redness or other problems. You answer some questions about your symptoms and how you’re feeling to determine if an E-Visit is right for your situation. Scripps E-Visit is an online health questionnaire available for certain minor conditions.You can schedule a Video Visit with HealthExpress or your doctor the same way you would schedule an in-person visit, either online or by calling the office. Video Visits can be used for minor illness and injury with HealthExpress physician assistants or nurse practitioners seven days a week. You can request a Video Visit with your primary care doctor or specialist for more routine appointments, including preventive care visits, such as your annual physical. Follow-up visits with your doctor, new medical issues, new prescriptions, chronic disease management, minor conditions and more can be managed via video. Video Visits are available for most ages and for a wide variety of visit types. Video Visit lets you talk with a provider in real time, face-to-face from the comfort of your own home using any device that connects to the internet. Scripps Video Visit is the most comprehensive virtual care offering.Scripps offers three ways to Get Care Now virtually to meet your needs and preferences conveniently:
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